Cancellation
Policy

Custom Products

Custom made products such as blinds, shades, shutters, draperies, etc. are fabricated to your specifications and no refunds or exchanges are possible. Custom purchases made through our shop-at-home service or in our store require a minimum of 75% deposit at the time of order and the remaining 25% at time install is scheduled. Custom orders cannot be canceled, and deposits cannot be refunded, once products are ordered, usually within 24 hours of receipt of deposit.

Warranty

Timan’s is proud to sell high quality blinds and window treatments which, if cared for and used properly, should give many years of enjoyment. Our products are covered by manufacturer warranties. In general, all fabric treatments are covered for one year against fabric and fabrication defects. PowerView® motors have a guaranteed warranty of 5 years. Timan’s cannot warranty against damages caused by accidents, cleaning, exposure to elements, misuse or abuse of our products. Warranties apply to the original customer with proof of purchase and covers any defects in materials or workmanship provided the product is measured and installed according to our product instructions. Warranties are non-transferrable. Any products purchased prior to 2024 have a 2 year extended warranty. Product purchased after 2024 have a 1 year extended warranty.

Repairs & Service

If warranty service is needed, call our Customer Service and we will arrange for a repair or replacement.
Hunter Douglas products Purchased from Timan’s have a limited lifetime guarantee. In no case do product warranties cover Timan’s time and labor. Timans offers free in-home service for the first two years after the date of purchase if purchase date was prior to 2024 and one year if purchased after 2024.

After one year from installation date a $100.00 diagnostic fee will apply. Installation technicians will inform you of necessary charges before commencing service. We do not repair non Hunter Douglas window treatments. Out of warranty charge per shade $100.

We offer two options for repair of your product:
Service Call: If within the 1-2 year warranty period we will come to your home free of charge
Drop off: You can bring your shade into our Cleveland location 4533 Willow Parkway

Repair pricing
TCWT in warranty: No cost
TCWT Out of warranty: Repair cost
NON-TCWT: Diagnostic fee, parts, shipping and repair costs if applicable
NON-TCWT Repair: Diagnostic fee, service call and repair cost

In some cases it may be necessary to ship your shade back to Hunter Douglas for repair. This may incur additional shipping costs. Treatments take an average of 4-6 weeks to be shipped back to us after received by Hunter Douglas.

Right Choice Promise

Make your choice with confidence… Our Right Choice Promise guarantees it! With the Hunter Douglas Right Choice Promise™, you’ll make your choice with confidence: Just try out your new window coverings and exchange them if you are not completely satisfied. This program is only offered at Hunter Douglas Gallery® stores like ours.
Here’s how it works: Once our installation is complete, experience and enjoy your new window coverings for 20 days. If, at the end of this period you’re not thoroughly satisfied with the way they make your home more beautiful, (very unlikely), contact your Salesperson during the next 20 days. We’ll make a one-time replacement of your window coverings with a Hunter Douglas product of equal or lesser value of your choice.*
It’s just that simple.

*The Right Choice Promise applies only to residential installations. It excludes: damage and abuse, improper installation, mis-measurement, product stacking or control side change, hard-wired motorized products and specialty shapes requiring templates. Change in product size (i.e., inside mount to outside mount or vice versa) is excluded. An additional re-installation charge not to exceed $75.00 per window covering may be required. If the replacement product is of greater value, you must pay the difference in value. No credits or refunds for products of lesser value. Claims must be made by the original customer through Timans. The Right Choice Promise™ is available only through participating Hunter Douglas Gallery® dealers.

Battery Changes

  • $100 Diagnostic fee for products installed by Timan Custom Window Treatments
  • $225 Diagnostic fee for products not installed by Timan Custom Window Treatments
  • $20 If batteries are provided.*
  • $30 If Timans provides batteries
  • $10 Remote Batteries CR2032
  • $40 per shade for skylight shades AA Lithium and C battery packs

*Batteries provided must be new and unopened.