Frequently Asked Questions
Frequently Asked Questions
How do I change the batteries in my shade or remote?
-
- Shades:
- Battery Wand: Slide the wand out (usually behind the headrail), remove the endcap, and replace with 12 AA alkaline batteries.
- Rechargeable Battery Pack: Detach the magnetic charger, and plug it into a USB port using the Hunter Douglas cable. Charge ~6 hours
- Remote (Pebble or Scene Controller):
- Open the back using a coin or screwdriver. Replace with a CR2032 battery (positive side up).
- Tip: If the remote doesn’t respond, it may need to be replaced and programmed.
- Shades:
How do I re-sync my shades to the remote after a battery change?
Shades will stay programmed after a battery change.
How do I add shades to the PowerView® app?
- Go to hdpvapp.com on your phone or tablet, and install the PowerView® app.
- Open the app, and login, or create an account if you don’t have one. This is required to detect your shades.
- Ensure shades are installed and powered on.
- Tap Get Started (New Home) or + (Existing Home)
- Name your home.
- Select the main power type: Battery, rechargeable, or wired.
- Create a room and name it.
- Identify each shade and name them. Use jog feature to confirm.
- Repeat for all rooms and shades.
How do I set up Remotes?
- When asked, add shades to a remote or tap ‘No Remotes.’
- Ensure your PowerView Hub is online and nearby.
My shades stopped working after getting a new router – what now?
- Gen 2 Hub (Ethernet): Plug it into the new router. Open the app and the Hub will auto-connect.
- Gen 3 Hub (Wi-Fi): Use Add Hub in the app to reconnect to Wi-Fi. If the LED stays red/orange, reset the Hub and app.
Service & Repairs
Do you clean blinds or drapery?
No. We no longer offer cleaning services.
Do you accept customer fabric (COM)?
No. This is only offered to our Timan & Co. Designer Trade Program members.
Where can I drop off a shade for repair?
Repairs are accepted only at our Cleveland office at 4533 Willow Parkway, Cleveland, OH 44125.
How do I take my shade down for service?
- Duette®, Silhouette® and Vignette®: Press the release tab or tilt the headrail forward, and lift it out.
- Luminette® and Verticals: Open the vanes, remove valence, tilt headrail forward, and lift out.
- Always use two hands, and call us first if unsure.
How long do repairs take?
- In-house repairs typically take 7–10 business days.
- Repairs sent to Hunter Douglas typically take 3–4 weeks.
Do you repair other brands?
No. We service only Hunter Douglas products.
Can I order parts and fix it myself?
Yes. We can order parts for you. Pricing varies.
Will Hunter Douglas parts fit other brands?
No. They are not compatible.
Features & Compatibility
Where is the manual program button?
Battery-powered shades: On the bottom of the headrail, on the right hand side.
Rechargeable models: Behind the cassette, near the charging port.
Can you retrofit exterior motorized screens to my pergola?
Yes. Our systems can be added to existing structures.
Do you repair screens or awnings?
Screens will be case by case, depending on the frame and condition of the project.
Fabric awnings–only if purchased through Timan & Co.
Do you sell fabric awnings?
Yes. We offer Sunpro Awnings.
Can I fix blinds between glass panes?
No. Contact a window or glass specialist.
Can I replace panels on vertical blinds?
Yes, if they are Hunter Douglas products.
What products are pet resistant?
Meet with one of our window covering specialists, or visit our child-safe solutions page.
Sales, Discounts & Policies
What brands do you carry?
- Hunter Douglas
- Alta
- Progressive Screens
- Azenco Pergolas
- Sunpro Awnings
- Centor Screens
- Slide-Clear
- Naturekast Cabinets
- TWO-Aluminium Shutters
Where are your products made?
Most are made in the USA.
What does the warranty cover?
Visit our Warranty Page for full coverage details.
How much is a service call?
- Timan Clients: Free within 1 year of purchase; $100 after. Additional repair fees may apply.
- Non-Clients: Starts at $225. Additional repair fees apply.
Do you offer discounts for the military?
Yes. Speak to your sales associate at time of purchase.
Can designers get a discount?
Yes. Please contact us to join the Timan & Co. Design Trade Program.
Do you service my area?
We serve most of Northeast Ohio. Call or text us at 216.741.8285 to confirm.
How do I schedule a service call?
Call or text us at 216.741.8285
How can I get a copy of my paid invoice?
Email info@timanandco.com or call or text 216.741.8285
Showrooms & Hours
Are you open on weekends?
Rocky River: Open Saturdays year-round
Chagrin Falls: Open Saturdays in the summer only
Where can I see exterior shades in person?
Our Cleveland showroom has a selection of exterior shade products on display.